SHAH ALAM – Ever worried about going to concert events yet not knowing how to get a refund if you are unable to go due to unavoidable personal circumstances such as medical emergencies? Ticket2U has got you covered, in collaboration with Tune Protect Malaysia.
The leading digital insurer is setting a new benchmark in event protection by providing greater financial security and peace of mind for ticket buyers. Ticket2U offers not just coverage for concerts, but also for conferences, marathons, runs, festivals, and sports tournaments—where refunds can be claimed if attendees are unable to attend due to unforeseen circumstances.
The initiative is aligned with Tune Protect’s commitment to delivering customer-centric solutions and enhancing the overall event experience, without being affected by disruptions such as medical emergencies, accidental death, home emergencies like fire or burglary, natural disasters, and sudden unemployment, by providing ticket refunds.
The insurance also covers road incidents such as vehicle breakdowns on the way to the event, along with other similar unforeseen circumstances.
According to Tune Protect chief executive officer, Jubin Mehta, the launch of Ticket Refund Insurance will be a game-changer for eventgoers, giving them the confidence to book tickets without the fear of unexpected events disrupting their plans.
"This innovative protection plan reinforces our commitment to making insurance simple, seamless and accessible to everyone. With event attendance on the rise, we are ensuring customers can fully enjoy their favourite events stress-free, knowing they have a reliable safety net in place,” he said.
Meanwhile, Ticket2U managing director, YC Chia, said the partnership is focused on elevating the ticketing experience, marking a significant step towards setting a new industry standard.
"This protection gives ticket buyers greater assurance, knowing they are covered if the unexpected happens, while also reinforcing trust between event organisers and attendees. By reducing financial risk and making ticket purchases more secure, we are enhancing confidence in event attendance and supporting a more dynamic, worry-free event experience for all,” he added.
Tune Protect does not only introduce Ticket Refund Insurance but also Sports Personal Accident Insurance (PA), which caters to sports enthusiasts attending sports-related events, ensuring peace of mind while staying active. These options are available as add-ons, where, upon purchase at only five per cent of the ticket price, the insurance can be obtained.
Jubin said that by embedding seamless protection into the event ticketing journey, Ticket2U and Tune Protect are setting a new industry standard for consumer protection against unexpected events while enhancing the overall customer experience with greater confidence and ease.
The specific steps involve selecting an event ticket on Ticket2U, opting for 'Ticket Refund Insurance' at checkout, and completing the purchase, with coverage automatically activated.
For a claims process that is equally seamless, customers only need to submit a claim to Tune Protect with the required documentation, where eligible claims will be processed promptly and refunds issued.
For more information on the insurance coverage, visit www.ticket2u.com.my where you can find further details by clicking the 'Read More' button on eligible event pages.