SHAH ALAM – With online scams on the rise in Malaysia, police have upgraded their SemakMule portal to better protect the public from fraud.
The enhanced platform now allows users to verify not only bank account numbers and phone numbers, but also company names suspected of being involved in scam activities - all before making any transactions.
Developed by the Commercial Crime Investigation Department (CCID), the portal has become a crucial tool for early detection and prevention of commercial crime.
Accessible to individuals, businesses and financial institutions, the service empowers users to check whether payment details or business entities have been flagged in scam-related reports.
As of May 2025, the system had flagged more than 193,000 fraudulent bank accounts and 164,000 suspicious phone numbers, with over 1.9 million searches recorded.
What’s new in the upgraded SemakMule portal
- Company name checks: Users can now type in a business name to see if it has been linked to scam complaints.
- Improved access: Mobile-friendly and easy to navigate even for non-technical users.
- Monthly scam alerts: A Top 10 list of the most reported numbers and accounts keeps the public updated on the latest scam trends. Screenshots of the SemakMule website
How to use the portal
- Visit the website – Open the official SemakMule portal on desktop or mobile.
- Choose what to check – Bank account, phone number or company name. Screenshots of the SemakMule website
- Enter the details – Key in the full number or name accurately.
- Click “Semak” (Check) – The system will show if the details are flagged in scam reports.
- Decide what to do – If flagged, avoid the transaction and consider reporting it to authorities.
Even if no report appears, police caution that scammers may use fresh or stolen details, so users should remain vigilant.
What to do if you’ve been scammed
- Call your bank immediately or the 997 National Scam Response Centre (NSRC), open daily 8am–8pm.
- Lodge a police report or call the CCID hotline at 03-2610 1599/03-2610 1559.
- Share scam details on social media to warn others.
Why it matters
While Malaysia is not new to scams, fraud tactics are becoming more sophisticated, from fake e-commerce deals to bogus job offers.
The upgraded SemakMule portal offers Malaysians a free, simple and effective way to check before they pay — reducing the risk of falling victim.