KUALA LUMPUR - Rapid Rail Sdn Bhd (Rapid Rail) says there were no service disruptions on the Kelana Jaya Light Rail Transit (LRT) line this morning, with the service operating according to scheduled peak hour intervals.
It added that no unusual congestion was observed at the stations and in the trains.
"We take note that there were references to Rapid KL customer service updates on social media that several trains had been withdrawn from service.
"Such updates are part of proactive and transparent efforts to ensure commuters are informed about operational adjustments in real time,” Rapid Rail said in a statement.
It said that withdrawing trains from service is a standard operational and safety procedure, adding that trains may be temporarily taken out of service for minor repairs, including air-conditioning issues or other system issues.
It said this was done to ensure that the comfort and safety of commuters and the quality of service to passengers are always maintained.
Rapid Rail also said that every time a train is taken out of service, it will implement mitigation measures, such as deploying a replacement train if necessary, to ensure that headway is maintained at peak-hour frequencies and the trust in public transport is not affected.
The company also stressed that transparency in operations should not be interpreted as service disruptions.
"As the operation of train services under the Rapid KL brand, we remain committed to ensuring operations that are safe, trusted and efficient, in addition to continuously disseminating accurate information via our official communication channels,” it added.
Earlier, the media reported that the LRT train operating at the Damai Station for the Kelana Jaya line was taken out of service due to technical issues.
However, Rapid KL said the move did not affect its overall operations. - BERNAMA