I lost my money in a blink of an eye, says CIMB customer
SHAH ALAM - Putrajaya Hospital Consultant Physician and Nephrologist Dr Rafidah Abdullah has voiced frustration over CIMB Bank Berhad (CIMB) alleged weak security system.
Dr Rafidah claimed she lost over RM13,000 in half an hour between 2.00am to 2.30am without requiring any transaction activation code (TAC) number.
“I have been with CIMB for almost 30 years. I am very disappointed with CIMB.
“Why wasn't there any trigger on the transactions? They did not ask for TAC number and my money was gone in a blink of an eye,” she posted on Facebook.
She further said that saving money with a banking institution is no longer a safe option.
“I have lodged a report to the police, CIMB, the bank that received my money (Hong Leong) and have emailed them all as well as sent a report to Bank Negara,” she said.
She also raised concerns if others also faced the same problem.
In her post, she urged Bank Negara to take stern action on CIMB and other banking institutions.
Meanwhile, a social media user Puteri Abdul Rahman Pertama replied to the post saying she used to have the same experience in which almost RM1,000 of her money was deducted from her account in 2017.
“I have closed my CIMB account for many years now.
“I only received one text message saying my money will be transferred to an unknown account. I have done multiple follow-ups with CIMB but I never got my money back,” she claimed.
Another Facebook user Rosli Ngah said he also lost money in early 2021 but the problem remains unsolved.
A social media user on Twitter @MaisarahMahmud also tweeted that she has been having problems with her CIMB account in which she received a text saying a certain amount of money will be deducted from her account.
However, she said, no transaction has been made.
"Should I be worried?,” she tweeted.
Meanwhile, CIMB when contacted by Sinar Daily urged the customers to remain vigilant at all times and not to share details such as One-Time Password (OTP), User ID, PIN, TAC number and password with anyone to protect themselves against cybercrime.
Replying further, CIMB said the customers should key in numbers other than their mobile banking App.
“Always double check the website address or the URL before entering the details.
“We advise our customers to contact our call centre immediately at 03-6204 7788 should they notice any suspicious transactions or activities. Refer to cimb.com.my/sec for more info,” they said.
