NSRC set up to help online scam victims

KUALA LUMPUR - The National Scam Response Centre (NSRC) is set up to help cyber scam victims to act quickly instead of having to continue suffering losses due to unrestricted transactions.

Inspector-General of Police Tan Sri Acryl Sani Abdullah Sani said NSRC’s establishment has yet to be known widely in the community despite being well received.

"I was informed that there are still a few people who are skeptical about the 997 hotline provided by NSRC to make a report.

"The 997 hotline, introduced by NSRC, is led by Bank Negara Malaysia (BNM) and the Royal Malaysia Police (PDRM)," he said in a press conference after attending the 2022 police excellence awards ceremony, here, today.

Besides PDRM and BNM, NSRC also combined expertise from the Malaysian Communications and Multimedia Commission (MCMC) and the National Anti-Financial Crime Centre (NFCC) as an initiative to curb online scams.

Acryl said the hotline was introduced to reduce the effect of scams suffered by victims due to irresponsible individuals.

"Any individuals who have been deceived and have made any transactions, can call 997 for immediate action to block any withdrawals from the account.

"NSRC operates from 8am to 8pm, but those who call at 10pm will not receive a response from NSRC.

"In that regard, we will consider extending the operating hours up to 24 hours," he said.