Courier under fire after filmed opening customer’s parcel

SHAH ALAM - A video of a delivery worker seen opening a customer’s parcel has made its rounds on social media.

In the video, a man clad in a T-shirt emblazoned with the Shopee Xpress logo held a tampered package, showing flagrant disregard for the content.

He was seen holding a fruit resembling a banana and seemed to make fun of the customer’s 'strange purchase'.

The 10-second video was uploaded on Twitter by user @twtbiy with the caption “Kenapa buka parcel orang? Takkan parcel tu terkoyak? Anyone know about this?” (Why did they have to open the parcel? It could not have been accidentally torn like that? Anyone knows about this?).

The video had gained over 890,000 views, 3,006 retweets, 3,866 likes and 478 quotes.

Other employees in the video could be seen casually throwing parcels around, demonstrated a complete disregard for the products belonging to the customers.

In the meantime, Shopee Malaysia (@ShopeeMY) replied on the Twitter thread, apologising for the incident and assured that investigations were underway.

“Our team has begun our investigation on the matter and will take the next action,” it said.

The video stirred criticism and sparked debate about the need for greater controls and responsibility in the delivery sector.

Many social media users have expressed their dissatisfaction and wanted quick action due to this inappropriate behaviour.

Twitter user @Naniey_m commented: “My item is also missing; the box has already been opened.”

This video also generated discussions about the courier industry’s urgent need for improved safety and stricter oversight.

One noteworthy tweet by @Sauffie_84 claimed that individuals who have witnessed tampering with parcels could file through Malaysian Communications and Multimedia Commission (MCMC) complaint portal.

The customers, he said, could use the platform to report the issues and sought resolution for the parcel-related issues.

In a similar case last year, it was reported that in the event a parcel is damaged during the delivery process, consumers have the right to claim compensation from the courier company concerned.

All courier companies are licensed under the Postal Services Act 2012 and they come under the purview of the Malaysian Communications and Multimedia Commission (MCMC).