Maybank to move Secure2u authorisation to MAE app on July 1

KUALA LUMPUR - Maybank’s Secure2u authorisation will be moved to the MAE App, effective July 1, to ensure a safer banking experience for customers, Malayan Banking Bhd (Maybank) said.

The bank said it has successfully completed the migration to Secure2u for online banking services including bill payments and DuitNow, FPX, and IBG transactions, in efforts to further strengthen its online banking ecosystem and protect its customers.

Maybank is fully supportive of and has completed the implementation of the key measures to combat financial scams, as announced by Bank Negara Malaysia, group president and chief executive officer Datuk Khairussaleh Ramli said in a statement.

"Our customers are our priority and we take the security and safety of our online banking platforms seriously.

"We have taken multiple proactive initiatives in order to curb rising scams and safeguard our customers’ accounts, such as enabling only one Maybank2u access per device on the MAE App, since its launch in October 2020,” he said.

Maybank also reminded its customers to always safeguard their online banking credentials and not share their passwords with friends or family.

Customers are also reminded to be vigilant and observe good online banking behaviour including avoid installing/downloading apps/Android Package Kit (APK) files and be alert if prompted to download a file that is not compatible with the device used, for instance, Apple device being asked to download an APK file.

They should also avoid clicking on suspicious links sent via chat messages such as SMS, WhatsApp, Messenger or other similar services, it added.

For assistance on using Secure2u on MAE App, customers can contact the Maybank Group Customer Care hotline at [email protected] or 1-300-88-6688.

To download the MAE app, kindly visit www.maybank2u.com.my/MAE or search ‘MAE app’ in the Apple AppStore or Google PlayStore. Customers who are interested to find out more about the "More Secure, More Discounts” campaign may visit maybank.my/moresecuremorediscounts. - BERNAMA