Public clamours for Lemon Law in Malaysia to protect car buyers

SITI AISYAH MOHAMAD
05 Jan 2024 07:40pm
Universiti Sains Malaysia senior lecturer Dr Mohd Shahremy Ikmal Shahbudin said Lemon Law provides full protection to vehicle buyers for their long-term use. - Photo by 123RF
Universiti Sains Malaysia senior lecturer Dr Mohd Shahremy Ikmal Shahbudin said Lemon Law provides full protection to vehicle buyers for their long-term use. - Photo by 123RF
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SHAH ALAM - A strong public urge for Lemon Law has echoed across Malaysia, fueled by a recent Sinar survey and concerns over consumer rights in the automotive industry.

The proposed law, already established in numerous countries, aims to shield car buyers from financial burdens related to faulty vehicles within the warranty period.

Universiti Sains Malaysia senior lecturer Dr Mohd Shahremy Ikmal Shahbudin said the law provided full protection to vehicle buyers for their long-term use.

"I agree because with this law, it will safeguard consumer rights in obtaining quality goods.

"Not only consumers, but manufacturers will also constantly improve the quality and productivity in producing products to meet customer satisfaction and rights.

"Some parties wash their hands if there are any problems where the seller should be responsible for any comments or dissatisfaction from customers," he said.

A private sector employee, Hakshey Kumar Jeya Brakash, 24, said the implementation of Lemon Law allows consumers to be aware that they have rights in consumer issues.

"They are easily victims of irresponsible and unethical sellers.

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"At the very least, this Lemon Law can protect consumer rights, such as receiving an equivalent replacement vehicle or a refund of the purchase price if the product is damaged within the warranty period," he said.

According to clerk Nurain Hafizah Mohamed, 25, Malaysia needed to follow in the footsteps of countries such as Singapore, the Philippines, South Korea, China and Japan, which have widely implemented Lemon Law.

"The recent viral issue about the Perodua Bezza buyer whose problem remains unresolved seems to deny their rights as consumers, highlighting the need for authorities to open their eyes.

"It's not the first issue; it just rarely gets raised.

"Malaysia should implement it immediately so that consumers can make claims without any problems or disputes if the purchased car is damaged within the warranty period," she said.