inDrive secures approval to continue operations in Malaysia
With the recent green light from the authorities, inDrive is now focused on expanding its footprint and reaffirming its broader global mission of impacting 1 billion people worldwide.
KUALA LUMPUR - Global ride-hailing platform inDrive officially received clearance from Malaysia’s Ministry of Transport (MoT) and the Land Public Transport Agency (Apad) to continue operations in the country.
The announcement was made during a press conference, where the company expressed its gratitude and reinforced its commitment to the local market.
inDrive Malaysia Country Lead, Govin Kumaar, said that the company is grateful to MoT and Apad for granting them the green light to continue their operations in Malaysia.
“This milestone reflects our steadfast commitment to full regulatory compliance, not just as a requirement, but as a long-term operational principle. More importantly, it allows us to continue supporting the thousands of local drivers who rely on inDrive to earn a sustainable income.
“With one of the lowest commission rates in the industry, where 85 per cent - 90 per cent of income goes directly to our drivers, helping them better support their families and improve their livelihoods,” he said.
To ensure full compliance with Malaysian laws, inDrive reiterated that all drivers must possess a valid E-Hailing Vehicle Permit (EVP), a Public Service Vehicle (PSV) licence and e-hailing insurance, in addition to passing document verification.
The company has also implemented enhanced internal checks and continues working closely with Apad to further strengthen its compliance system. In addition to standard regulatory requirements, inDrive announced new standard operating procedures to improve driver onboarding and re-verification.
These updates aim to ensure that all drivers on the platform meet current safety and regulatory benchmarks. The platform has also rolled out enhanced internal audit processes to keep driver documentation up to date, safeguard platform integrity and ensure consistent service delivery.
To support driver growth and quality assurance, inDrive offers inDrive Academy, an e-learning module that provides ongoing training, resources and service improvement tools.
Operating in over 47 countries, inDrive’s model allows drivers and riders to mutually agree on fares, which the company said promotes fair pricing and affordable options for riders. Its lower platform fee model has enabled thousands of Malaysian drivers to maintain better income stability, especially during economic uncertainties.
With the recent green light from the authorities, inDrive is now focused on expanding its footprint and reaffirming its broader global mission of impacting 1 billion people worldwide.
Looking ahead, the company also teased an upcoming initiative for persons with disabilities (OKU) to improve accessibility. This initiative will introduce enhanced features and engagement programmes to make the ride-hailing experience more inclusive and user-friendly for differently-abled Malaysians.
inDrive APAC Director, Mark Tolley, highlighted the company’s inclusive vision.
“We are committed to rebuilding with purpose and strengthening our presence in Malaysia’s mobility landscape. Healthy competition in the e-hailing space drives innovation, raises service standards and ensures more choice for Malaysians in how they move, work and earn.
“As we move forward, our priority is to expand access, empower drivers and improve mobility for all. Malaysia has long been a strategic market for us and continues to lead in innovation and inclusivity across Asean.
“We are here for the long term and ready to work alongside regulators, drivers and communities to shape a mobility ecosystem that truly works for everyone,” he said.
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