Viral coffee shop brawl sparks outrage as customers demand brand response

SHAH ALAM - A heated altercation inside a popular coffee chain has gone viral after footage emerged showing a confrontation between a barista and a customer that quickly spiralled out of control.

The video, which has been widely circulated online, shows the customer muttering in Mandarin before the barista gestures for her to leave.

The customer then shouts at the barista and deliberately spills a cup of coffee across the counter.

In response, the barista grabs the same cup and throws it back, prompting the customer to hurl nearby items in retaliation.

The cause of the dispute remains unclear, leaving viewers questioning what triggered the outburst.

Despite the lack of context, the clip drew massive attention and sparked intense debate online.

Many users flooded the comment sections, urging the coffee chain to take immediate action and issue a statement.

“Are they really not releasing any statement to defend their staff? Seriously, I’m ready to boycott,” one user wrote.

Some netizens expressed concern about customer service standards, workplace stress, and safety for both employees and patrons, while others criticised the customer’s behaviour and highlighted the pressure faced by frontline workers.

A number of users have even called for a boycott of the brand until it addresses the incident publicly and ensures accountability.

“Officially boycotting for failing to issue a statement, ensure a fair investigation, and protect their barista. Accountability begins with transparency,” one person commented on Threads.

Another added, “If they’re treating their staff unfairly, it’s a boycott for me.”

As the video continues to circulate widely across social media, users await the coffee chain’s official response - with many insisting that transparency is key to restoring public trust.