TAIPEI – A Taiwanese airline is facing heavy criticism after reportedly sending a message to a flight attendant who had died, requesting documentation to verify her leave.
According to a Formosa News report on Oct 16, the incident occurred when the airline sent a message to the crew member on the day of her funeral.
The company had asked the late attendant to provide proof for a family care leave she had taken on Sept 27.
The message also instructed her to send photos of the required documents as soon as possible.
It was sent despite the fact that the flight attendant had died several days earlier while receiving treatment in hospital.
The grieving family were said to have been shocked by the message before responding by sending a PDF file titled Death Certificate.pdf to the company.
They also replied with a sarcastic message that read, “I just submitted it "the soonest possible" as you wished. Take your time now, there's no rush.
Meanwhile, EVA Air in a statement to BBC said the company had been in contact with the deceased’s family while she was hospitalised and expressed deep sadness over her passing.
The airline was reported to be conducting an internal investigation into the incident.