Is online shopping the smarter choice for today’s savvy shopper?
As more people turn to online shopping, one key factor driving their decisions is the flexibility and assurance offered by many platforms.
SHAH ALAM - In today’s fast-paced world, online shopping has become more than just a convenient way to buy products, it’s transformed the way we shop altogether.
Whether you’re browsing from the comfort of your home or on the go, e-commerce platforms offer a plethora of benefits, including better pricing, time-saving and access to a wider range of products.
As more people turn to online shopping, one key factor driving their decisions is the flexibility and assurance offered by many platforms.
One of the major advantages of shopping online is the ability to find lower prices on products, as e-commerce platforms are not burdened by the overhead costs associated with maintaining physical stores. This allows sellers to offer more competitive pricing.
Additionally, online platforms often run promotions, offer discounts and provide access to exclusive deals that may not be available in traditional stores, making it easier for customers to shop smarter and save money.
But one of the concerns that shoppers often face when purchasing online is the risk of making the wrong choice.
What if the product doesn’t meet your expectations?
What if it doesn’t fit or simply doesn’t look like what you expected?
Thankfully, many platforms are addressing these concerns by offering more lenient return policies, giving consumers the flexibility to change their minds without being penalised.
This is where platforms like TikTok Shop are stepping up to enhance the shopping experience.
TikTok Shop has made a significant move to bolster customer confidence by extending its Free Returns period from 15 days to 30 days for products purchased from authentic branded shops on TikTok Shop Mall.
This new policy, introduced in July, allows shoppers to return their purchases within 30 days without worrying about return shipping costs, provided they’ve purchased items from verified brands.
This extension makes online shopping even more hassle-free, knowing that if you change your mind, the return process will be seamless and cost-free.
TikTok Shop Malaysia Strategic Partnerships Director Nur Azre Abdul Aziz said consumer confidence was the bedrock of a vibrant and sustainable e-commerce ecosystem and the platform remains committed to elevating the online shopping experience for the community.
“This enhanced 30-Day Free Returns policy for TikTok Shop Mall will provide greater assurance for shoppers, while propelling the growth of brands and affiliate creators.
“Our studies indicate that peace of mind correlates to stronger purchasing behaviours for over 80 per cent of shoppers.
“By leveraging TikTok Shop Mall's 30-Day Free Returns proposition and strict 100 per cent Authenticity Guarantee, participating brands and homegrown MSMEs will gain a distinct advantage in building credibility, accelerating sales conversion, and cultivating repeat purchases,” she said in a statement.
Shoppers, she said, could easily spot authentic brands by looking for the official “Mall” badge displayed next to product titles, guaranteeing that their purchases are covered under the 30-Day Free Returns policy.
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