Why more Malaysians are rethinking how they buy used cars
Hidden costs, shady dealers and risky purchases have long plagued Malaysia’s used car market, but a growing number of buyers are now prioritising verified inspections and transparency over cheap deals.
SHAH ALAM – For decades, buying a used car in Malaysia has felt like a gamble.
Hidden fees, questionable vehicle histories and inconsistent dealer practices have made many buyers think twice before signing on the dotted line.
But things are starting to change. As awareness grows, more Malaysians are shifting their priorities, from chasing bargains to seeking safety, trust and transparency.
When Muhammed Khairul Haziq Ab Razak, a 27-year-old videographer, began searching for a used car, he quickly realised that the process wasn’t as simple as it appeared.
“Buying a used car from traditional dealerships often comes with several risks and hidden challenges.
“Many buyers have encountered cases of deception involving misleading display prices, undisclosed costs and poor vehicle conditions,” he told Sinar Daily.
Khairul explained that listings on Facebook Marketplace, Mudah or even at physical dealerships often show what’s known as ‘body prices’, excluding insurance, road tax and other mandatory fees.
“Once a buyer shows interest, extra charges like Puspakom fees, runner fees, inflated insurance rates and booking fees get added on. It’s only then you realise the total cost is far higher than expected,” he said.
But the issues go beyond pricing. Many cars on the market, Khairul said, have a murky history, from flood damage to major accident repairs and not all dealers are transparent about it.
“Some even restrict test drives or refuse independent inspections,” he added, saying after-sales warranties were also rare.
To navigate these risks, the car enthusiast said, “More Malaysians are turning to independent car inspection services such as Scrut, which verify vehicle condition and history before purchase.
“Newer companies like CARSOME have gone further, integrating strict quality checks.
“In fact, at first, when I was doing my research, I noticed CARSOME’s prices were higher. I found cars with other dealers which were cheaper but I decided to go to the showroom anyway and I found out that every car sold at CARSOME goes through a detailed inspection and any vehicle with major accidents, and flood damages are automatically rejected. They also refurbish the cars, ensuring it is roadworthy.”
“That’s why their prices may be slightly higher than traditional dealers, but I was okay with it because for me it reflects the assurance you’re getting with a money-back guarantee,” he added.
For others, the decision to buy new or used often comes down to practicality.
Ahmad Anas Haikal, a 33-year-old logistics worker in the Klang Valley, said car ownership isn’t a luxury but a necessity for many.
“Once people start working, most begin exploring car ownership if they don’t already have one. Affordability often dictates their choice,” he said.
In discussing affordable car choices, Anas said the Perodua Bezza remains one of Malaysia’s most popular budget options, offering good value for money.
“A cheaper alternative is the Axia Rahmah, but since it’s a manual, many avoid it, especially with Klang Valley traffic,” he added.
Still, many like Anas find themselves drawn to the used car market out of financial necessity, even if trust remains an important consideration.
“Buying a car involves a lot of money. Every seller claims their cars are in excellent condition, but you can’t help wondering… if they’re really that good, why sell them? ” he said.
That skepticism began to fade for Anas when he learned more about how platforms like CARSOME offer more transparent and efficient services.
“I began seeing things differently when I studied the online car marketplace. Companies were starting to find ways to ensure trust and transparency with customers. I wanted that. From my research, I found CARSOME.
“I found their process to be transparent and professional. They don’t oversell or exaggerate. Even if there is a small flaw or scratch, it is listed in the report and that builds trust.” he said.
Anas said being able to view the inspection reports on the platforms helps him make an informed choice about the car he plans to buy.
He also likes that he can compare different models and price ranges from across Malaysia without even leaving his sofa.
“You’re paying for quality and that peace of mind is worth it,” he said.
A shift toward safer, smarter buying
As one of Southeast Asia’s largest digital automotive platforms, CARSOME offers services such as inspections, instant price offers, instant financial approval and full documentation management, without hidden fees.
Platforms like these, along with trained inspectors, represent a growing consumer shift toward safer, more transparent buying habits.
Public awareness, however, is still evolving. Many Malaysians remain unaware of how verification systems or digital evaluation processes work.
Yet stories like Khairul’s and Anas’s suggest that attitudes are changing fast.
For many, the appeal of verified vehicles, fair pricing and reliable service now outweighs the lure of a quick bargain.
The bottom line: Trust is the new currency
In a market long defined by “buyer beware,” trust is quickly becoming the biggest selling point.
For a new generation of Malaysian drivers, the real value of a used car lies not just in its price tag, but in the peace of mind that comes with knowing exactly what they’re buying.
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