inDrive responds to cease order, reaffirms regulatory commitment

SHAH ALAM – US-based e-hailing platform inDrive is currently reviewing the directive issued by Malaysia’s Transport Ministry and remains committed to open, constructive engagement with the authorities.

inDrive Malaysia business development lead Govin Kumaar said the company fully complies with all relevant local regulations.

“inDrive complies with all applicable laws and regulations in the markets where we operate.

“We are exploring all available options, including the possibility of submitting a formal appeal, to ensure that the livelihoods and mobility of the tens of thousands of Malaysians who rely on our platform are safeguarded,” he said when contacted recently.

He emphasised that the safety and legal compliance of inDrive’s driver-partners is a top priority.

The company ensures drivers have valid Public Service Vehicle (PSV) licences, appropriate e-hailing insurance, and that their vehicles meet inspection standards as required under Malaysian law.

“We are also aware of the concerns raised by the Malaysian P-Hailing Riders Association and we would like to clarify the allegations, especially on the PSV license, as all our drivers have valid PSV licenses,” he added.

Govin further noted that inDrive maintains regular communication with all stakeholders and supports the shared goal of providing safe, reliable and legally compliant transport services in Malaysia.

The Land Public Transport Agency (APAD) recently issued cease-and-desist letters to two Russian e-hailing platforms, inDrive and Maxim, for allegedly operating without proper authorisation.

Transport Minister Anthony Loke announced that both companies must halt operations in Malaysia from July 24.

While the companies may file appeals, he said that the final decision will rest with him.

On May 5, the Malaysian P-Hailing Riders Association called for stronger enforcement against both platforms, including potential access blocks, accusing them of breaching regulations.

The association claimed that some drivers lacked valid PSV licences, did not have e-hailing insurance and failed to meet vehicle inspection requirements.

According to APAD, inDrive and Maxim violated conditions under the Land Public Transport Act 2010 (Act 715), particularly the requirement for vehicles to operate with a valid E-Hailing Vehicle Permit (EVP) under their Intermediation Business Licence (IBL). Such breaches fall under Section 12D(1)(a) of the Act, which allows the agency to revoke licences of operators found in violation.